Terms of Service

These Terms of Service (“Terms”) govern your use of Hauswork's website and residential cleaning services (the “Services”). By requesting a quote, booking a service, or otherwise using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

By using our Services, you represent that you are at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or the household you represent.

1. Services

Hauswork provides residential home cleaning services as described on our website or in your service agreement or quote, which may include standard cleaning, deep cleaning, move-in/move-out cleaning, and other packages offered from time to time. We may modify or discontinue any service offering at our discretion.

2. Booking, Estimates, and Scheduling

Quotes provided online or by phone are estimates based on the information you provide and may be adjusted after an in-home or virtual assessment. We make commercially reasonable efforts to arrive within the scheduled window but are not liable for delays caused by traffic, weather, prior appointments, or other circumstances beyond our reasonable control.

If our team discovers conditions at the property that were not disclosed when you requested your quote — such as excessive buildup, pet waste, mold, pest activity, or clutter beyond what was described — and those conditions would require materially more time or a different scope of work, we will notify you of the revised price before performing any additional work or charging your payment method. You may accept the revised price, ask us to complete only the originally quoted scope where feasible, or decline to proceed. We will only ever charge the amount you've confirmed. If you decline the revised price and, as a result, no service is performed, the lockout fee described in Section 4 may apply, since our team will have already traveled to and reserved time for your appointment.

3. Payment Terms

Payment is due automatically upon completion of each service, charged to the payment method you have on file with us. By booking a service, you authorize Hauswork to securely store your payment method and to charge it immediately upon completion of each appointment, without a separate authorization for each visit. We accept major credit cards. Prices are subject to change with reasonable advance notice.

If a charge to your payment method on file is declined, we will notify you and attempt to process payment again. If the balance remains unpaid more than 3 business days after the attempted charge, a $25 late fee will apply, and we reserve the right to suspend future bookings until your account is current.

4. Cancellations and Rescheduling

We're always happy to reschedule. You may reschedule your appointment at any time, including with less than 24 hours' notice, at no charge, subject to availability.

If you need to cancel an appointment outright rather than reschedule, we ask for at least 24 hours' notice. Cancellations made with less than 24 hours' notice are subject to a fee equal to 50% of the scheduled service price. If our team arrives for a scheduled appointment and cannot access your home with no prior notice (a “lockout”), the full scheduled service price will be charged.

5. Access to Your Home

You are responsible for providing our cleaning team access to your home at the scheduled time (for example, a key, code, lockbox, or your presence). If our team cannot access your home, the appointment may be treated as a cancellation under Section 4. Please secure pets during the appointment for the safety of your pet and our staff.

6. Your Responsibilities

To help us do our job safely and effectively, please:

• Secure or point out fragile, sentimental, or high-value items, cash, and jewelry before we arrive.
• Disclose any known hazards — mold, pests, structural issues, hazardous materials — in advance.
• Understand that our staff cannot move heavy furniture or appliances, handle hazardous materials, or clean bodily fluids, animal waste, or other biohazards.
• Provide a reasonably safe working environment for our team.

7. Satisfaction Guarantee

If you are not satisfied with a specific area we cleaned, contact us within 48 hours and, subject to availability, we will re-clean that area at no additional charge. Refunds, if any, are provided at our discretion.

8. Damage Claims

Please report any suspected damage within 48 hours of service, with photos where possible, so we can investigate. Our liability for any verified claim is limited to the lesser of the actual cost of repair or replacement, or $500 per incident, and excludes pre-existing damage, normal wear and tear, cash, and items not disclosed as fragile or high-value in advance.

9. Insurance

Hauswork does not currently maintain a general liability insurance policy covering loss or damage to customer property. [This section will be updated with policy and certificate details once general liability coverage is secured.]

10. Right to Refuse Service

We may decline or discontinue service for reasons including unsafe conditions, abusive behavior toward our staff, non-payment, or health and safety concerns, including active contagious illness in the home affecting our team.

11. Our Personnel

Hauswork's cleaning staff are employees of Hauswork, not independent contractors. You agree not to directly hire, solicit, or engage any Hauswork employee for cleaning or related services outside of Hauswork for a period of 12 months following their most recent visit to your home, except through Hauswork. If you violate this section, you agree to pay Hauswork a placement fee of $2,500, reflecting the cost of recruiting, training, and replacing the employee.

12. Marketing, Testimonials, and Data Use

Information you submit through our forms may be used to maintain our CRM, communicate with you, and run advertising campaigns, as described in our Privacy Policy, which is incorporated into these Terms by reference. If you provide a review or testimonial, we will only use it in our marketing, on our website, or in advertising with your separate consent as described in our Privacy Policy. By giving that consent, you grant Hauswork a non-exclusive, worldwide, royalty-free license to use, reproduce, lightly edit for length or clarity, and display your testimonial (together with any name or photo you've agreed to include) on our website, social media, and in advertising.

13. Intellectual Property

All content on our website and in our marketing materials, including logos, photos, text, and designs, is owned by Hauswork or its licensors and may not be used without our permission.

14. Limitation of Liability

To the maximum extent permitted by law, Hauswork's total liability arising out of or related to the Services will not exceed the amount you paid for the specific service giving rise to the claim. Hauswork is not liable for indirect, incidental, special, or consequential damages.

15. Indemnification

You agree to indemnify and hold Hauswork harmless from third-party claims arising from your breach of these Terms or misuse of the Services, except to the extent caused by our negligence.

16. Dispute Resolution, Arbitration, and Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles.

Agreement to Arbitrate

Except for small claims matters described below, you and Hauswork agree that any dispute, claim, or controversy arising out of or relating to the cleaning services provided under these Terms — including their formation, performance, or breach — will be resolved by binding, individual arbitration rather than in court, administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This agreement to arbitrate is limited to disputes arising from the specific services provided under these Terms and does not extend to unrelated matters.

Small Claims Option

Either party may instead bring a qualifying individual claim in small claims court rather than arbitrating.

Individual Basis Only

All claims must be brought in each party's individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not consolidate more than one person's claims.

Location and Costs

Arbitration will take place in California, by video or phone conference where practical, or otherwise at a location reasonably convenient to you. Hauswork will pay all AAA filing and administrative fees beyond the amount of a standard California court filing fee.

Right to Opt Out

You may opt out of this arbitration agreement by sending written notice to Hauswork, using the contact information in Section 20, within 30 days of first agreeing to these Terms. If you opt out, disputes will instead be resolved in state or federal court in Santa Clara County, California, and you consent to the personal jurisdiction of those courts.

Both parties waive the right to a jury trial for any claim subject to this arbitration agreement.

17. Termination

We may suspend or terminate your access to our Services at any time for a violation of these Terms.

18. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.

19. General Provisions

These Terms, together with our Privacy Policy, make up the entire agreement between you and Hauswork regarding the Services and supersede any prior agreements or understandings on the subject. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the rest of these Terms will remain in full effect. Our failure to enforce any provision at any time is not a waiver of our right to enforce it later. You may not assign or transfer these Terms or your rights under them without our written consent; we may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of business assets.

20. Contact Us

Questions about these Terms can be directed to:

• Hauswork Home Services, LLC
• 809 Cuesta Drive Suite B, PMB 1234
• legal@gethauswork.com
• 1 ‪(650) 439-0975‬